Contact us

Last updated: October 17, 2026

Questions about your account, billing or a video that won't play? We're happy to help.

Email support

support@vidspark.io

We aim to reply within 2 business days.

Help us help you faster

Write from the email address on your VidSpark account.
Billing questions: include the date and amount of the charge and, if possible, the PayPal transaction ID. Billing errors must be reported within 7 days. See our Refund Policy.
Playback problems: include the title and episode number, your device and browser.
Privacy requests (access, correction or deletion): see our Privacy Policy.

Self-service

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Plans and prices: Pricing.