Refund & Cancellation Policy

Last updated: October 17, 2026

We want billing to be simple and fair. This policy explains how cancellations and refunds work for VidSpark subscriptions. Try before you buy: episodes 1–3 of most series are free to watch without subscribing.

1. Cancelling

• You can cancel at any time from your Account page. You can also cancel under Automatic payments in your PayPal account.
• Cancellation takes effect at the end of your current billing period. You keep full access until the date you've paid through, and you won't be charged again.
• You can subscribe again whenever you like.

2. Refunds

• No partial-period refunds. Subscription fees are charged in advance and are non-refundable. We don't provide refunds or credits for partially used billing periods, unused time, or periods in which you didn't use the Service, except where required by law.
• Billing errors. If you were charged in error (for example, charged twice, charged after you cancelled, or charged the wrong amount), contact us at support@vidspark.io within 7 days of the charge. We'll investigate and refund any amount that was charged incorrectly.
• Service problems. If a technical problem on our side prevented you from using the Service for a significant part of a billing period, tell us and we will review it in good faith.
• Your legal rights. If you live in a country or state whose consumer laws give you additional refund or withdrawal rights, those rights apply and nothing in this policy limits them. Where the law gives you a right to withdraw from a digital service contract, you agree that streaming begins immediately on subscribing; this may affect that right as permitted by law.

3. How refunds are paid

Approved refunds are issued through PayPal to the original payment method, usually within 5–10 business days depending on PayPal and your bank. A refund for the current period may end access for that period.

4. Disputes

Please contact us before opening a dispute with PayPal; we can usually resolve billing questions quickly. Chargebacks or reversed payments may lead to the subscription being suspended while the issue is resolved.

5. Contact

Email support@vidspark.io with the email address on your account, the date and amount of the charge, and the PayPal transaction ID if you have it.